Questions & Answers about your stay
Here you’ll find all the important information and answers to frequently asked questions about the Hotel Mutterhaus Düsseldorf, including details on booking, arrival, your stay and much more. Simple and quick – everything at a glance!
Booking
Yes — please click here.
Yes — you can book by phone at +49 211 61727-0, Monday to Sunday from 6:30 a.m. to 9:30 p.m. You are also welcome to book by email at info@hotel-mutterhaus.de.
Yes — subject to availability, you are welcome to let us know your preferred room when making your reservation, and we will do our best to fulfil your request.
You can book a maximum of 5 rooms in one reservation process.
If you would like to reserve more than 5 rooms, we will be happy to prepare an individual offer for you. Please send your request to info@hotel-mutterhaus.de.
Hotel Mutterhaus Düsseldorf offers a daily rate (standard daily rate) as well as discounted Saver rates and Saver Hot Deal rates via the reservation tool on the website. Please note the different cancellation policies.
Yes — in that case, the room will only be held until 6:00 p.m. on the day of arrival. After that, the reservation will expire. With a credit card, you can also guarantee your booking for a late arrival.
You need a credit card for guaranteed bookings and for reduced room rates. In addition, a credit card is required during certain trade fair periods and event times.
Payment
If you book a special offer (discounted rate) or during trade fair periods via our website, you pay directly online by credit card. If you book at the standard daily rate, payment is made on arrival. We accept cash in euros, debit cards, Visa, MasterCard and American Express.
We accept Visa, Mastercard, and American Express.
Yes — during the booking process, you will be redirected to the payment service provider, or you will receive a payment link from us by email.
For rooms that are guaranteed, booked at a special rate, or reserved online during certain trade fair periods, we require a credit card. Your credit card will be charged in accordance with the reservation agreement. For reservations made by email or by phone, we will send you a payment link in these cases.
Public charges that are owed by the guest under the applicable municipal law (e.g. visitor’s tax, cultural tax / lodging tax) are not included in the prices; these must be paid separately by the guest or their fellow travellers in accordance with the local rates (in 2026, the lodging tax is €3 per person per night).
If you use digital check-out, you will receive your invoice by email on the day of departure. We are also happy to send the invoice to you by email during the on-site check-out process or print it for you upon departure.
Cancellation
Outside trade fair periods, you can cancel your room reservation free of charge until 12:00 noon on the day before arrival.
Bookings that are guaranteed, made at a special rate, or booked during certain trade fair periods cannot be cancelled or changed free of charge.
Please note the applicable terms and conditions for your reservation, depending on the rate and travel dates.
If you booked a room through our website, you can cancel it there by entering your booking number. If the reservation was made through a third-party provider, you can cancel the room directly on the respective booking platform.
In all other cases, you are welcome to send us an email at info@hotel-mutterhaus.de or contact us by phone at +49 211 61727-0.
Please note the applicable cancellation conditions for your booking.
Arrival
Your room is available from 3:00 p.m. on the day of arrival. An early check-in is possible subject to availability. For check-in up to one hour before the regular arrival time, a surcharge of €50 will be charged.
Yes — 14 parking spaces (including 2 accessible parking spaces) are available at the hotel. Additional parking spaces are available on the premises in areas P6 and P9. The parking fee is reduced for you to €10 per 24 hours. We are unable to reserve parking spaces.
We are unable to reserve parking spaces. However, a large number of parking spaces are available on the premises for a fee.
From Düsseldorf Central Station — or from the city centre stops Oststraße, Steinstraße/Königsallee, Heinrich-Heine-Allee, or Nordstraße — take tram line U79 towards Duisburg and/or Wittlaer via Düsseldorf-Kaiserswerth (get off at Klemensplatz, the third stop after Lohausen).
After a 5-minute walk, you will reach the hotel: walk along Schleifergasse to the end, cross Alte Landstraße, and take Geschwister-Aufricht-Straße diagonally opposite. You will be walking directly towards Hotel Mutterhaus Düsseldorf.
No — charging stations on the premises are currently being planned. There are electric vehicle charging stations within a radius of 400 to 900 metres.
Your bike can stay overnight safely in our bicycle garage, where a repair kit is available as well. It is also possible to charge an e-bike there.
You can use the digital check-in in advance to save time on arrival. You will receive an invitation for this if you provided us with an email address when making your reservation. Otherwise, you can check in at reception. In both cases, your room key will be handed to you by the reception staff.
Yes — you can use the digital check-in in advance to save time on arrival. You will receive an invitation for this if you provided us with an email address when making your reservation. Otherwise, you can check in at reception. In both cases, your room key will be handed to you on site by the reception staff.
You will receive your room key on site from the reception staff.
Yes — you are very welcome to check in with us after 10:00 p.m. There is a doorbell to the right of the entrance door; please ring it. The night porter will open the door for you within a few minutes and check you in. We wish you a pleasant journey.
Of course — you are welcome to arrive before 3:00 p.m. and leave your luggage at reception.
Location
The hotel is conveniently located near Messe Düsseldorf:
After a 5-minute walk through Schleifergasse, you will reach the Klemensplatz stop. From there, take tram line U79 in the direction of Düsseldorf Central Station / Universität.
To get to Messe Nord, travel to Freiligrathplatz and change there to tram line U78, which will take you to Messe Nord.
To get to Messe CCD Ost / Süd, take the U79 to Messe Ost / Stockumer Kirchstraße and then change to bus line 722 or 896.
The hotel is conveniently located near the Merkur Spiel-Arena:
After a 5-minute walk through Schleifergasse, you will reach the Klemensplatz stop. From there, take tram line U79 in the direction of Düsseldorf Central Station / Universität.
Travel to Freiligrathplatz, where you change to tram line U78, which will take you directly to the Merkur Spiel-Arena.
The hotel can be reached very easily from Düsseldorf Central Station in about 25 minutes.
From Düsseldorf Central Station — or from the city centre stops Oststraße, Steinstraße/Königsallee, Heinrich-Heine-Allee, or Nordstraße — take tram line U79 in the direction of Duisburg and/or Wittlaer via Düsseldorf-Kaiserswerth (get off at Klemensplatz, the third stop after Lohausen).
From there, it is a 5-minute walk to the hotel: walk along Schleifergasse to the end, cross Alte Landstraße, and take Geschwister-Aufricht-Straße diagonally opposite. You will be walking directly towards Hotel Mutterhaus Düsseldorf.
Düsseldorf Airport is located 6 km away. From Terminal Ring (Kalkumer Straße) at Düsseldorf Airport, bear slightly right onto the slip road marked “Alle Richtungen,” keep right at the fork following the signs for A44 / A57 / Mönchengladbach / Düsseldorf Zentrum / Düsseldorf-Messe / Krefeld / Neuss, and continue on the A44. Take exit 30-Düsseldorf-Stockum toward Düsseldorf / D-Zentrum / D-Kaiserswerth / Duisburg / B8 / D-Stockum, follow the B8 toward Duisburg / D-Kaiserswerth, turn left onto Niederrheinstraße, keep right onto Alte Landstraße, then turn right onto Geschwister-Aufricht-Straße. The hotel is straight ahead at the end of the road.
If you are arriving by public transport, bus line 760 will take you directly from the arrivals terminal to Klemensplatz Kaiserswerth in approximately 20 minutes.
Düsseldorf Airport is just 6 km away. From Terminal Ring (Kalkumer Straße) at Düsseldorf Airport, bear slightly right onto the slip road marked “Alle Richtungen.” At the fork, keep right and follow the signs for A44 / A57 / Mönchengladbach / Düsseldorf Zentrum / Düsseldorf-Messe / Krefeld / Neuss, then continue onto the A44. Take exit 30-Düsseldorf-Stockum toward Düsseldorf / D-Zentrum / D-Kaiserswerth / Duisburg / B8 / D-Stockum. Follow the B8 toward Duisburg / D-Kaiserswerth, turn left onto Niederrheinstraße, keep right onto Alte Landstraße, then turn right onto Geschwister-Aufricht-Straße. The hotel is straight ahead at the end of the road.
If you are arriving by public transport, bus line 760 takes you directly from the arrivals terminal to Klemensplatz Kaiserswerth in approximately 20 minutes.
Departure
Check-out time is 10:00 a.m. from Monday to Friday and 11:00 a.m. on Saturdays and Sundays. Upon request and subject to availability, you may keep the room until 2:00 p.m. for an additional fee of €50.
Yes — upon request and subject to availability, you may keep the room until 2:00 p.m. for an additional fee of €50.
Our housekeeping staff informs reception about any lost property. Items left behind are kept safely there. Please feel free to contact us by phone or email.
Yes — of course, you can leave your luggage at the hotel on the day of departure.
Room amenities
Yes — all our rooms are equipped with a comfort mattress, shower, toilet, opening windows, separate luggage rack, safe, full-length mirror, hairdryer, coffee and tea-making facilities, telephone, free Wi-Fi access, flat-screen TV, Kleenex box, and cosmetic mirror. In addition, a bottle of Purezza Premium water is provided upon arrival.
Yes — all our rooms are equipped with a comfort mattress, shower, toilet, opening windows, separate luggage rack, safe, full-length mirror, hairdryer, coffee and tea-making facilities, telephone, free Wi-Fi access, flat-screen TV, Kleenex box, and cosmetic mirror. In addition, a bottle of Purezza Premium water is provided upon arrival.
Yes — all our rooms are equipped with a comfort mattress, shower, toilet, opening windows, separate luggage rack, safe, full-length mirror, hairdryer, coffee and tea-making facilities, telephone, free Wi-Fi access, flat-screen TV, Kleenex box, and cosmetic mirror. In addition, a bottle of Purezza Premium water is provided upon arrival.
Everything is prepared in your room for you to make tea or coffee. In addition, a bottle of Purezza Premium water is provided upon arrival. If you have any special requests, please contact reception. We will also be happy to serve you soft drinks and alcoholic beverages in the lounge. There is also a refrigerator there with a selection of drinks available for self-service.
Our rooms are equipped with the following mattresses:
Business Single Rooms and Historic Double Rooms:
TFK 5-zone luxury mattress Princess, an Original Royal Bedding© product. This stainless steel pocket spring mattress adapts particularly well to the body thanks to its 5-zone pocket spring core. Additional benefit: suitable for allergy sufferers, with shoulder comfort zone.
Quality: double-tempered 5-zone stainless steel pocket spring core with 260 springs/m²
Cover: exclusive Softtouch SMART© mattress ticking
Business and Economy Double Rooms:
FK luxury mattress Caroline, an Original Kinsley product. 5-turn Kultispring spring core with 370 stainless steel springs in size 100 x 200 cm; suitable for allergy sufferers.
Economy Single Rooms:
spring mattress.
The hotel has 6 Economy Single Rooms, 24 Business Single Rooms, 7 Economy Double Rooms, 9 Business Double Rooms, and 8 Historic Double Rooms.
The rooms are very bright and spacious. All rooms are equipped with a desk, telephone, free Wi-Fi access, shower, toilet, opening windows, separate luggage rack, safe, full-length mirror, hairdryer, coffee and tea-making facilities, flat-screen TV, Kleenex box, and cosmetic mirror.
The Business Single Rooms are furnished with a 1.20 m wide box-spring bed, and the Business Double Rooms with a 2 x 2 m box-spring bed (not twin beds).
In addition, a bottle of Purezza Premium water is provided upon arrival.
The Economy rooms are equipped with a comfort mattress, shower, toilet, opening windows, separate luggage rack, safe, full-length mirror, hairdryer, coffee and tea-making facilities, telephone, free Wi-Fi access, flat-screen TV, Kleenex box, and cosmetic mirror.
In addition, a bottle of Purezza Premium water is provided upon arrival.
The beds in the Economy Double Room can be separated and arranged as twin beds.
The Historic rooms are very spacious and furnished with valuable, elegant antique furniture. Some of the rooms feature listed pointed-arch windows. An extra pillow is provided.
All rooms are equipped with a shower, toilet, opening windows, separate luggage rack, safe, coffee and tea-making facilities, telephone, free Wi-Fi access, flat-screen TV, full-length mirror, hairdryer, Kleenex box, and cosmetic mirror.
In addition, a bottle of Purezza Premium water is provided upon arrival.
The Historic Double Rooms are furnished with a double bed with a comfort mattress (2 x 2 m) and cannot be arranged as twin beds.
The Business rooms are larger and are equipped with a box-spring bed. In addition, they feature a larger desk.
Hotel Mutterhaus Düsseldorf is a non-smoking hotel.
If you would like to borrow a bathrobe or if you have forgotten your slippers, please contact reception.
If you have forgotten your slippers or would like to borrow a bathrobe, please contact reception.
Extra pillows are available in our Business Rooms and Historic Rooms. If you need an additional or different pillow, a wool blanket, or an extra blanket, please contact reception.
Hotel Mutterhaus Düsseldorf offers a free Wi-Fi hotspot solution that allows internet access via a private laptop or any Wi-Fi-enabled device.
You can order a bouquet for your desired amount up to 48 hours before it is to be provided.
If you have forgotten a charging cable for your mobile phone or laptop, you can borrow a suitable cable from reception, subject to availability. Small individually wrapped items such as soap, cotton buds, a sewing kit, a shower cap, and other hygiene products are available at reception.
You can also borrow an umbrella from reception for a €10 deposit or purchase one for €20.
To help protect the environment, we do not use air conditioning. Our rooms have windows that can be opened and blackout curtains.
The electricity in the rooms is switched on by inserting the key into the lock inside next to the entrance, turning it to the right, and leaving it there. You can then adjust the switches by the entrance as desired.
If a lamp or the kettle is not working, it may be because these switches have been changed.
Yes — our rooms are fitted with wooden floors. The mattresses are suitable for allergy sufferers and are additionally protected with hygiene covers and fitted with Care Plus fitted sheets (hygiene covers). Our pillows (60 x 80 cm), synthetic quilted pillows Eco Step, are also especially suitable for allergy sufferers (microfibre cover, 100% PES; filling made from sustainable Aerelle Blue fibre from recycled plastic) and are likewise fitted with hygiene pillow covers.
In addition, we keep a number of Softsan Bio Cotton sets available for allergy sufferers (for mattresses, duvets, and pillows — all encasings made of organic cotton with anti-dust-mite protective covers).
Breakfast
Our extensive breakfast buffet is available daily from 7:00 a.m. to 10:00 a.m. During trade fair periods, we extend the service from 6:30 a.m. to 10:00 a.m. On Saturdays and Sundays, breakfast is available until 11:00 a.m.
Yes — of course, you can also enjoy our rich breakfast selection in the privacy of your room. A corresponding form is available in your room. Please note your wishes on it and hand in your order at reception by 8:00 p.m. the day before. For room breakfast, we charge a surcharge of €5.00.
If you are unable to make it to our breakfast buffet, we will also be happy to provide you with a selected to-go option for your journey. Please inform us by 10:00 p.m. the evening before.
The breakfast buffet costs €22.00 per person and is included in the room rate. It cannot be excluded. For children up to 16 years of age staying in their parents’ room, breakfast is free of charge. For external visitors, the breakfast price is €25.00 per person.
Yes — we offer vegan options on the breakfast buffet, including various spreads, jam, cheese, cold cuts, soy drink, oat drink, and almond drink. We also provide gluten-free options such as bread rolls and bread, as well as lactose-free items like yoghurt and milk.
Service
To help protect the environment and reduce water consumption, we kindly ask guests staying for several days to refrain from daily room cleaning.
If you would prefer to skip room cleaning, please inform reception. As a small thank-you, you will receive a complimentary drink at reception.
You can purchase an overnight stay voucher at reception for an amount of your choice.
Overnight stay vouchers are valid for 3 years from the date of issue.
Reception is staffed daily by a reservations employee from 6:30 a.m. to 9:45 p.m. The night service is available from 9:45 p.m. to 6:30 a.m. at reception or by telephone.
Hotel Mutterhaus is a place with a rich history: it was built in 1903 as the motherhouse of the Kaiserswerth deaconesses and as the centre of the deaconess institution founded in 1836 by Theodor and Friederike Fliedner — today known as “Kaiserswerther Diakonie.” This was where the deaconesses were trained, and from here they were sent out to establish schools, hospitals, and other social institutions in many parts of the world, as well as to found many other motherhouses. In 2002, the former motherhouse was completely converted into what is now Hotel Mutterhaus Düsseldorf.
We only offer extra beds for adults in exceptional cases, upon request and subject to availability. The cost is €50.
No — however, upon advance order, we offer group buffets, set menus, and high-quality finger food from our own kitchen.
Within walking distance, there is a wide selection of restaurants, such as Casa Massimo, Enzo im Schiffchen, Schumacher am Klemensplatz, Pizzeria Roma, Tonhalle, and Zum Einhorn.
Children
Children up to 3 years of age stay free of charge in their parents’ room. The cost for extra beds in their parents’ room is €15 for children aged 4 to 6, and €25 for children aged 7 to 16.
Accessibility
Can I arrive with a walker or wheelchair? Please ask about our accessible rooms. You can find detailed information here. Please ask during the reservation process whether these rooms are available.
Please ask about our accessible rooms. You can find detailed information here. Please ask during the reservation process whether these rooms are available.
Pets
No — in consideration of guests with allergies, pets and dogs are not allowed in the hotel. Certified assistance dogs are of course permitted.
Bicycles
You can rent a bicycle at the following stations: Zukunftswerkstatt Düsseldorf, Nextbike, and Zweirad Niemeyer.
Careers
At Hotel Mutterhaus Düsseldorf, we offer apprenticeships as a hotel specialist (male/female). You are welcome to send your application documents to bewerbungen@hotel-mutterhaus.de.
Yes — at Hotel Mutterhaus Düsseldorf, we offer apprenticeships as a hotel specialist (male/female). You are welcome to send your application documents to bewerbungen@hotel-mutterhaus.de.
Is hospitality your passion? Join our team. You can find more information about current job vacancies here.